FAQs
» What is Billboard.biz?

» How do I subscribe to Billboard.biz?

» As a current Billboard subscriber, do I have access to the Billboard.biz website?

» How do I log into my Billboard.biz online account?

» Does my Billboard subscription include access to your online archives?

» What is Billboard Chart Alert?

» As a Billboard subscriber, do I receive access to Chart Alert?

» How should I report error messages or other technical problems?

» I'm having trouble logging in. What should I do?

» I've forgotten my username and password. What should I do?

» How can I update personal info, shipping address or billing info online?

» When is the website updated (charts, articles, etc.)?

» How can I purchase back-issues or special Collector's issues of Billboard, or other Billboard merchandise?

» I'm not a Billboard subscriber. Do you offer any free charts or articles on the website?

» Do you offer music for sale or download on your website?

» How can I contact Billboard editorial?

» How can I contact Billboard's ad sales department?

» How can I contact Billboard's chart research group?

» I have a question about a Billboard conference or event. Who should I contact?

» I have a question about a Billboard Song Contest. Who should I contact?

» How can I receive the Billboard Bulletin e-Newsletter?

» How can I unsubscribe from a Billboard.biz email newsletter?

» Who should I contact with any questions about print delivery of my Billboard magazine?

» How can I cancel a subscription?

» I'm a group subscriber, what will I receive?

» How do I make Billboard.biz my homepage using Internet Explorer?

» How do I make Billboard.biz my homepage using Firefox?



» What is Billboard.biz?

Billboard.biz is the authority on the business of music. Billboard.biz offers all the coverage of Billboard magazine, with a focus on the information music industry professionals need throughout their workday. Updated throughout the day, Billboard.biz expands on what's covered in print including the latest innovations in new media and digital music, global news, music & money, touring, new artists, radio news and retail reports. Billboard.biz provides exclusive online-only content like multimedia audio and video streams, podcasts of music industry news and events, and e-mail newsletters and alerts on of industry changes as they happen. Plus, subscribers have access to searchable archives of content dating back to 1965. For complete site access a subscription is necessary - find out how to subscribe now.


» How do I subscribe to Billboard.biz?

Subscription options for Billboard.biz and our other products are available at https://www.cambeywest.com/subscribe2/?p=bbl&f=paid.


» As a current Billboard subscriber, do I have access to the Billboard.biz website?

Billboard subscribers receive complete access to Billboard.Biz.

If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.


» How do I log into my Billboard.biz online account?

If you already have a Billboard.biz username and password, just log in.

If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.


» Does my Billboard subscription include access to your online archives?

Subscribers have access to the Billboard archives, including charts & editorial content, dating back to 1965. You may search by keyword, date or genre and print or save your results in seconds. Subscribe now to access archives immediately.


» What is Billboard Chart Alert?

Chart Alert provides your first look at what's bulleting up the Billboard music charts, with insights on the week's biggest chart stories. All Billboard subscribers can get Chart Alert as part of Billboard Bulletin, located at Billboard.biz/bulletin. To access Chart Alert, subscribe now.


» As a Billboard subscriber, do I receive access to Chart Alert?

Billboard subscribers are automatically enrolled to receive Billboard Bulletin which also includes Chart Alert.


» How should I report error messages or other technical problems?

Please email us at subscriptions@billboard.biz. If you are encountering error messages or any other kind of technical problem on the website. Please include a detailed description of exactly what's happening.

» I'm having trouble logging in. What should I do?

If you are being sent back to the login page or homepage after submitting your username and password but you're not getting any error message, or if you are able to log in, but are continually logged out and asked to log back in:

Make sure your Internet Security Software or 'firewall' is NOT blocking Cookies from this website.
  • In order to log into this website, your internet browser must be able to accept all cookies from Billboard.biz and from nielsen.com.
  • Most common internet security or 'firewall' programs, (like Norton Internet Security etc.) block cookies.
  • If you're running security or 'firewall' software, please check the settings to make sure that cookies from these websites (Billboard.biz and nielsen.com) are not being blocked, or turn your security program off while using this website.
  • Keep in mind that once you've adjusted your security software settings, or have turned your security program off, you may need to completely close out of your internet browser and restart it before trying to log in again.
If you are an active subscriber, and you're getting an error message, or being asked to sign up, or are experiencing something else that's strange, email us at subscriptions@billboard.biz and give us a detailed description of what you're experiencing. If you're getting an error message, let us know what it says and exactly where you're getting it.


» I've forgotten my username and password. What should I do?

If you're a Billboard.biz subscriber, and you've forgotten your login username or password, email us at subscriptions@billboard.biz.


» How can I update personal info, shipping address or billing info online?

If you already have a login username and password for this site, log in, then go to the 'Manage Account' page.

You can update your personal info, shipping address, or billing address there.

If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.


» When is the website updated (charts, articles, etc.)?

Breaking news is posted every day, throughout the day on the Billboard.biz website. Be sure to check frequently for updates.

Billboard charts are updated weekly, on Thursday mornings by noon Eastern Standard Time (9am Pacific).

Articles and features from Billboard magazine are updated weekly, on Fridays by 3pm Eastern Standard Time (noon Pacific time).


» How can I purchase back-issues or special Collector's issues of Billboard, or other Billboard merchandise?

Click here to order Billboard issues or merchandise.


» I'm not a Billboard subscriber. Do you offer any free charts or articles on the website?

Lots of music news and portions of our most popular charts are available free on http://www.billboard.com.


» Do you offer music for sale or download on your website?

Sorry - we do not currently sell CDs or music downloads.


» How can I contact Billboard editorial?

You can contact our editorial staff by emailing shan@billboard.com.


» How can I contact Billboard's ad sales department?

Click here to contact our ad sales staff.


» How can I contact Billboard's chart research group?

Click here for information on how to contact Billboard's Chart Research department.


» I have a question about a Billboard conference or event. Who should I contact?

Click here for information on upcoming Billboard conferences or events.


» I have a question about the Billboard Song Contest. Who should I contact?

Click here for the Billboard Song Contest page. If you can't find answers to your questions there, please contact:

David Kindred, Director, Billboard Song Contest at david@jimhalsey.com.


» How can I receive the Billboard Bulletin e-Newsletter?

Providing daily news coverage of the international music business, the Billboard Bulletin e-Newsletter is now an integral part of a paid Billboard subscription.

Subscribers receive the Bulletin in their email inbox each business day.

If you are a Billboard subscriber with active online access and you are not receiving your daily Bulletin email, please email subscriptions@billboard.biz.

In your email, please include the complete subscriber name as it appears on the mailing label of the Billboard magazine.


» How can I unsubscribe from a Billboard.biz email newsletter?

To unsubscribe from an email newsletter, just follow the instructions at the bottom of the newsletter.

*Please note: If you are a paying subscriber to Billboard, unsubscribing from the free email newsletter will NOT cancel your Billboard subscription. To cancel a Billboard subscription, please email us at subscriptions@billboard.biz.


» Who should I contact with any questions about print delivery of my Billboard magazine?

If you have any questions about mail delivery of the print issue of Billboard each week, please contact our print subscription center at subscriptions@billboard.biz or 800-684-1873(U.S. toll free); 845-267-3007 (international).


» How can I cancel a subscription?

To cancel a subscription at any time, please email us at subscriptions@billboard.biz.


» I'm a group subscriber, what will I receive?

Please contact the Billboard group subscription administrator at your company for more information.


» How do I make Billboard.biz my homepage using Internet Explorer?

To make Billboard.biz your homepage, you'll need to adjust the settings in your web browser. Please note that some versions of Internet Explorer may vary, please check the browser's Help documentation for assistance.

1. Pulldown Tools on the standard toolbar at the top of your screen.
2. Click Internet Options. A window with tabs will appear.
3. Select General. You will see three sections in the window. The top one is labeled Home Page.
4. Type www.billboard.biz in the address box and click OK. Billboard will now be your home page at startup.


» How do I make Billboard.biz my homepage using Firefox?

To make Billboard.biz your homepage, you'll need to adjust the settings in your web browser.

If you are using Firefox as your web browser, here's what you do:

1. Pull down the Tools menu and select Options.
2. Select the General category.
3. Type www.Billboard.biz in the Location entry box under the Home Page heading.
4. Click the OK button.


 
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